![]() If that icon is not green, you can simply tap on it and tap the Enable button to activate the API. ![]() On the main screen of the Lightspeed app, if you see a green pencil icon at the top, then your API connection is activated. SUPPORTED FEATURES: Daily, weekly or monthly end-of-day transactions directly inserted from your Lightspeed into your accounting platform Ledger and cost. If after this configuration you are still not able to receive orders in your tablet, you should check if the API connection is enabled on your tablet. Lightspeed support will prepare the settings to receive this type of orders, too. If you plan to connect Lightspeed Restaurant to food delivery platforms like Deliveroo, Uber Eats, and Just Eat, it is best to specify the platforms you will be connecting with. Results outside such internal testing could vary depending on location and. Lightspeed Restaurant POS requires 40 fewer clicks for completing check splitting, discounting and other basic POS workflows than certain industry-leading POS systems. You can simply contact Lightspeed support and request the activation. Based on internal testing in August 2022 of industry peer check management and other workflows. To connect with Lightspeed Restaurant, the Lightspeed API needs to be activated. The value in the error message will indicate the problematic item. In the request boby, if you see FAILURE as the status value and Could not add item (not found) as the reason for the error, then the order rejection is probably due to an incorrect ref code in your integrated app.Click the corresponding row and identify the transaction coming from Lightspeed, that is the one whose direction is "Lightspeed -> Bridge".In the list, find the order you had an issue with.This opens a new window with all your recent orders. ![]() Click OPEN next to the Lightspeed Restaurant Bridge connection.To troubleshoot an incorrect ref code in an order, you can look at the logs for Lightspeed Restaurant Bridge: Find supporting documents and resources or contact a Lightspeed expert here. An incorrect ref code in your food delivery platform menu can cause a whole order to be rejected by the Lightspeed Restaurant EPOS. The help centre for the Lightspeed Kounta POS, K Series and L series POS systems. If you receive orders from a connected app, for example a food delivery platform, you need to make sure that ref codes are properly configured there. In this page, we discuss some of the typical cases. There might be different reasons why an order is not successfully sent to your Lightspeed Restaurant EPOS. ![]() Why Are Some Orders Not Received Correctly in Lightspeed? ![]()
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